REFUND AND REPLACEMENT POLICY

Last updated July 05, 2026

Get Work Essentials supplies consumable workplace products on a subscription basis. Because the products we deliver are consumable and hygiene-sensitive, we do not accept returns of delivered supplies. This policy explains how we handle damaged, defective, or incorrect deliveries, and how order quantities and subscriptions are managed.

Damaged, Defective, or Incorrect Deliveries

If an item arrives damaged, defective, or is incorrect or missing from your order, contact us within 72 hours of delivery at info@getworkessentials.com with your order details and, where possible, a photo of the affected items.

Where a valid issue is confirmed, our sole obligation and your sole remedy is, at our discretion, one of the following: replacement of the affected items, redelivery, or a credit toward a future order for the affected items. We do not provide cash refunds for delivered supplies except where required by applicable law.

No Returns on Delivered Supplies

Delivered supplies cannot be returned once received, as consumable and hygiene-sensitive products cannot be restocked or resold. This applies whether or not packaging has been opened.

Over-Ordering and Changing Needs

If your supply needs change, you do not return delivered products. Instead, you can adjust future order quantities, skip an upcoming delivery, or modify your plan through your account or by contacting us. Managed inventory customers have quantities adjusted automatically based on usage.

Subscriptions

Subscription fees are governed by our Terms of Service. You may cancel at any time; cancellation takes effect at the end of your current paid billing period, and we do not provide prorated refunds for a paid period already in progress. Cancelling stops future deliveries and billing.

Contact

1001268754 Ontario Inc. o/a Get Work Essentials
Email: info@getworkessentials.com
Phone: 905-514-9444